FAQ

ORDERS & SHIPPING

ALL ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS, ONCED THE PAYMENT HAS BEEN RECEIVED YOUR ORDER WILL THEN BE SHIPPED.

STANDARD SHIPPING: 7-10 BUSINESS DAYS

EXPRESS SHIPPING :5-7 BUSINESS DAYS

INTERNATIONAL SHIPPING : 7-10 BUSINESS DAYS

CUSTOM WIGS SHIPPING: 5-10 BUSINESS DAYS 

All shipping times are estimates only and although are very accurate, carriers may exceed these times during high volumes or unforeseen delays in their networks. 

It is the customers responsibility to ensure they use the correct delivery address at checkout. All fields must be completed properly. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. Once the package leaves, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, SUGAMAMA HAIR will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company or AUS post. Please be aware of the time and day you make your purchase as your shipping time may roll over a non-working business day.

RETURNS & EXCHANGES

HAIR: 7 DAYS EXCHANGE ON ITEMS WITH THE EQUIVILANT PRICE. NO REFUNDS OR RETURN ON HAIR THAT HAS BEEN OPENED AND USED.

HAIR PRODUCTS: 14 DAY RETURN ON FALUTY ITEMS, WE DO NOT REFUND OR EXCHANGE DUE TO CHANGE OF MIND.